AfraMedico Privacy Policy

Effective Date: July 15, 2023


At AfraMedico, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and disclose information when you use our services through the AfraMedico website (the “Website”). Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.



The following definitions apply to this Privacy Policy:


Application of this Policy

This Privacy Policy applies to the collection, use, and disclosure of information by AfraMedico through the Website. It outlines our privacy practices and the steps we take to protect your information. However, it does not govern the collection, use, retention, disposal, destruction, and protection of information by Authorized Providers through the AfraMedico platform. Authorized Providers are subject to privacy laws and professional requirements that govern their own record-keeping and information-management practices.


Amendments to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable laws, our practices, or the AfraMedico platform. The most current version of the Privacy Policy will be posted on the Website, and we encourage you to review it periodically. By continuing to use the AfraMedico platform, you agree to the updated Privacy Policy.


Your Agreement with AfraMedico

If you are an Authorized Provider, your rights and obligations, as well as those of AfraMedico, are governed by the agreement between you and AfraMedico or the third-party organization associated with your provision of healthcare services through the AfraMedico platform.

If you are a User, your rights and obligations, as well as those of AfraMedico, are set out in the Terms of Use and any supplementary terms applicable to your use of the AfraMedico platform, including specific terms for PCH Users (The Canadian Heritage (PCH) Online System) using the PC Health application.


Collection and Use of Information

AfraMedico collects and uses information for the purposes of delivering healthcare services, improving the AfraMedico platform, and complying with applicable laws and regulations. We collect personal information and personal health information that you provide when using our services, such as your name, contact details, medical history, and other relevant information necessary for your consultation with an Authorized Provider.

We may also collect information automatically when you visit the Website, such as your IP address, browser type, and device information. This information is used to analyze trends, administer the Website, and gather demographic information.

Disclosure of Information

AfraMedico may disclose your information to Authorized Providers who are involved in your healthcare services. We may also share your information with third-party service providers who assist us in operating the AfraMedico platform and delivering our services. These service providers are contractually obligated to handle your information securely and confidentially.

We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.



AfraMedico takes reasonable measures to protect your information from unauthorized access, use, or disclosure. We implement security safeguards, such as encryption and access controls, to ensure the confidentiality and integrity of your information.


Your Choices

You have the right to access, correct, or delete the personal information we hold about you. You may also withdraw your consent for the collection, use, or disclosure of your information, subject to legal or contractual restrictions. To exercise these rights, please contact us using the information provided below.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Afra Virtual Medical Tourism Inc. (AfraMedico)
Address: 1 Sala Dr., Richmond Hill,

ON, Canada, Postal Code: L4C 8C2
Phone: +14378861300

We will respond to your inquiries and address your concerns as soon as possible.

By using the AfraMedico platform, you acknowledge that you have AfraMedico Privacy Policy.

Effective Date: July 15, 2023

AfraMedico Privacy Policy Statement


At Afra Virtual Medical Tourism Inc., operating under the trade name AfraMedico, we are committed to protecting your privacy and ensuring the confidentiality and security of your personal information. This privacy policy statement explains how we collect, use, disclose, retain, destroy, and protect information when you use our services. Please note that this policy provides an overview of how the Aframedico Platform functions and may not apply to every specific authorized provider or consultation.


Healthcare Services:
Authorized Providers collect information about you or any registered dependent (as defined below) that you provide during a consultation, either verbally or through texts. This includes information you enter or upload to the AfraMedico Platform. Authorized Providers have access to various information through the AfraMedico Platform, such as the details you provide in your consultation request, information in your profiles and medical records, information created during previous interactions with other Authorized Providers, and the personal information you provided during registration, including your name, email address, phone number, gender, date of birth, and province/territory. They may also have access to your emergency contact’s name and contact information. Authorized Providers use this information to provide you with healthcare services while complying with applicable privacy legislation and medical record-keeping obligations. They may generate additional information within the AfraMedico Platform, such as prescriptions, sick notes, and consultation notes. They may also export or print copies of your information. In certain situations, they may contact your emergency contact if they believe you are facing a healthcare emergency. It is your responsibility to inform your emergency contact that you are providing their information to AfraMedico and Authorized Providers and to obtain any necessary consent for the use of that information in connection with the AfraMedico Platform.


Other Services:
AfraMedico provides additional services to support healthcare services, such as receiving, reviewing, and uploading laboratory test results to the AfraMedico Platform, faxing prescriptions to pharmacies, and obtaining referrals for consultations with specialists. These services require the use of information.


AfraMedico’s Collection and Use of Information:
AfraMedico collects and uses information to develop, evaluate, improve, and provide the AfraMedico Platform and related services. We collect and use information that is necessary, and we may record the audio or video portions of consultations. Here is how we collect and use information:

  1. Collection: We collect and use your information to register you, create your user account, authenticate your login, and personalize your experience on the AfraMedico Platform. We may also collect your provincial health number when required for access to services insured by provincial health plans, and we use this number to bill provincial health plans for insured services.
  2. Registered Dependents: If you are authorized to make healthcare decisions for someone else, such as a child or parent, you may create a profile for them as a registered dependent. To create a profile, we collect their first and last name, gender, and date of birth. This information helps us confirm your eligibility to obtain healthcare services for registered dependents and their eligibility to receive healthcare services.
  3. Storage: If you choose to enter, upload, and store information in the AfraMedico Platform, such as medical records or emergency contact details, we will use the information to maintain it securely.
  4. Services, Operation, and Development: We use the information you upload, or that is created during a consultation to make it available to you when you access your account. We also use the information to provide services you request, such as securely faxing prescriptions or notifying you about the status of a consultation or prescription order. Additionally, we use the information to operate, deliver, and support the AfraMedico Platform, ensure loss prevention and anti-fraud measures, comply with regulatory and legal requirements, and improve the AfraMedico Platform and its content.
  5. Determining Eligibility and Authentication: When you request healthcare services, we may pass along the information you provide, including the reason for your request, your age, gender, and relevant names, to an authorized provider for eligibility determination. If the provider confirms your eligibility, we share the necessary information with them unless you have chosen to restrict access. We may also collect and use location data through GPS technology and IP address to ensure you are connected to licensed providers within the appropriate jurisdiction.
  6. Medical Emergencies: In the event that your submitted information indicates a healthcare emergency, we reserve the right to use the contact information you provided to inform you that an authorized provider has declined your consultation request due to the nature of your symptoms.
  7. Essential and Non-Essential Communications: We may send you service announcements, including updates to policies, terms of use, and software, which are essential communications. Additionally, if you opt-in, we may send you newsletters or information about upcoming events that may be of interest to you, which are non-essential communications. You can opt-out of receiving non-essential communications at any time by updating your preferences in your user account settings.


At Afra Virtual Medical Tourism Inc., we prioritize the security and privacy of your information. We take appropriate measures to safeguard your data and ensure compliance with applicable privacy laws. Our personnel receive privacy and security training and commit to upholding our obligations regarding the confidentiality and security of personal information.


Disclosure of Information:
Afra Virtual Medical Tourism Inc. may disclose your personal information in the following circumstances:

  1. Authorized Providers: We may disclose your personal information to authorized healthcare providers who are involved in your care and treatment. This includes sharing information with licensed physicians, nurses, and other healthcare professionals who provide services through the AfraMedico Platform. These providers are bound by professional obligations and confidentiality agreements to protect your information.
  2. Service Providers: We may engage third-party service providers to perform various functions on our behalf, such as hosting the AfraMedico Platform, processing payments, sending notifications, and analyzing data. These service providers have access to personal information only to the extent necessary to perform their functions and are contractually obligated to protect the information and use it solely for the purposes specified by Afra Virtual Medical Tourism Inc.
  3. Legal Requirements: We may disclose personal information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation. We may also disclose personal information to protect our rights, privacy, safety, or property, as well as that of our users, providers, and the public.
  4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on the AfraMedico Platform if such a transfer occurs and becomes subject to a different privacy policy.


Data Retention and Destruction:
Afra Virtual Medical Tourism Inc. retains personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.


Protection of Information:
Afra Virtual Medical Tourism Inc. employs technical, administrative, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and destruction. We use encryption, firewalls, access controls, and secure data storage practices to ensure the security of your information. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

Your Choices and Rights:
You have certain rights and choices regarding the personal information you provide to Afra Virtual Medical Tourism Inc. These include:

  1. Access and Correction: You can access, review, and update your personal information by logging into your user account on the AfraMedico Platform. You may also request access to additional information and request corrections if you believe any information is inaccurate or incomplete.
  2. Deletion: You can request the deletion of your personal information by contacting us using the contact information provided at the end of this privacy policy. However, please note that certain information may need to be retained for legal or legitimate business purposes.
  3. Communications Preferences: You can manage your communications preferences for non-essential communications, such as newsletters and event notifications, by updating your preferences in your user account settings. You may not opt-out of essential communications, such as service announcements, as they are necessary for the operation of the AfraMedico Platform.
  4. Consent Withdrawal: If you have provided consent for the processing of your personal information, you can withdraw your consent at any time by contacting us using the contact information provided below. Please note that withdrawing consent may affect your ability to access and use certain services.


Contact Us:
If you have any questions, concerns, or requests regarding this privacy policy or the privacy practices of Afra Virtual Medical Tourism Inc., please contact us at:

Afra Virtual Medical Tourism Inc.
1 Sala Dr.,
Richmond Hill, ON, Canada
Postal Code: L4C 8C2


Changes to this Privacy Policy:
Afra Virtual Medical Tourism Inc. reserves the right to update or modify this privacy policy at any time. If we make material changes to the policy, we will notify you by email or by posting a prominent notice on the AfraMedico Platform prior to the change becoming effective. We encourage you to review this policy periodically for any updates or changes. Your continued use of the AfraMedico Platform after the effective date of any revised privacy policy constitutes your acceptance of the changes.


Last Updated: July 15, 2023




RBC Bank U.S. AfraMedico Privacy Policy Statement



At AfraMedico, a registered trademark of Afra Virual Medical Tourism Inc. in Canada, we are committed to protecting your privacy. This Privacy Statement explains how we collect, use, and share information about you when you visit our website. Please read this statement carefully to understand our practices. If you have any questions or concerns regarding our Privacy Statement, please contact us using the information provided at the end of this statement.

Our Privacy Statement covers the following topics:

Scope and Third-Party Sites

This Privacy Statement applies only to the information we collect through our website. Our website may contain links to third-party sites that are not owned or controlled by us. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy statements of any website you visit.


Information We Collect

Information You Provide to Us

We collect information that you provide to us when you interact with our website, such as when you create or update your account, make a purchase, request information, or contact customer support. This information may include your name, email address, telephone number, payment information (solely for payment purposes through a third party), date of birth, medical history, gender, and any other information you choose to provide.

Information We Collect Automatically

We use Google Analytics, a web analytics service provided by Google, Inc., to collect information about your use of our website. Google Analytics uses cookies to analyze how users interact with the site. For more information on how Google uses data collected through our website, please refer to their privacy policy. We may also use cookies and similar technologies to receive and store certain types of information whenever you interact with our website.

No Information from Children Under Age 18

Our website is intended for individuals 18 years of age and older. If you are under 18, please do not provide any personal information on our website. If we discover that we have collected personal information from a child under 18, we will promptly delete it. If you believe we have collected personal information from a child under 13, please contact us using the information provided below.

How We Use and Share Your Information

We use the information we collect to provide you with the products, services, and information you request, administer your account, process transactions, and communicate with you. We may also share your information with third-party service providers who assist us in operating our website and delivering the services you purchase from us. We may use your information to provide you with interest-based advertising and to comply with legal obligations or protect our rights and the safety of others.


Your Consent

We will share your personal information with third parties outside of Afra Virtual Medical Tourism Inc. only with your consent, except as required by law or as necessary to fulfil our contractual obligations.

Access to Your Information and Choices

You can access and update certain information we have about you by signing into your account on our website. If you have any questions or need to update your information, please contact us using the information below. You can also opt-out of receiving marketing and promotional emails from us by using the unsubscribe feature in the emails.

Security of Your Information

We take reasonable measures to protect the security and confidentiality of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Consent to Processing of Information in Canada

By using our website, you consent to the storage and processing of your personal information in Canada.


Changes to Our Privacy Statement

We may update our Privacy Statement from time to time. We will notify you of any significant changes and provide you with the opportunity to review the updated statement. We will also keep prior versions of the statement for your reference.


Questions and How to Contact Us

If you have any questions, concerns, or suggestions regarding our Privacy Statement or need to contact us for any reason, please email us at or contact us by mail at:

Afra Virtual Medical Tourism Inc.
1 Sala Dr.,
Richmond Hill, ON, Canada
Postal Code: L4C 8C2


We value your privacy and will do our best to address any concerns or inquiries you may have.




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